This privacy policy (‘the rules’) explains how OPG Novosel, Samci 67/A, OIB: 89080156121 collects, uses and manages your personal information contained on the website www.opgnovosel.hr

Read these policies carefully to understand why and how we collect your personal information and how it will be used. With regard to the personal data we collect, OPG Novosel is the “controller”, that is, the one who determines the needs for which and the means by which personal data are processed.

OPG Novosel as a website provider www.opgnovosel.hr is committed to protecting the privacy of personal data.

If you would like to contact us regarding these rules or regarding your personal data, please use the following contact information:

OPG Novosel

Singles 67/a

49245 Gornja Stubica

OIB: 89080156121

WHAT AND WHAT YOUR PERSONAL DATA COLLECTED?

OPG Novosel collects personal data for the purpose of improving your business and user experience and for marketing purposes. OPG Novosel has a privacy program designed to respect and protect the right to data privacy, project analysis and implementation, marketing and other types of technical support.

We treat your personal data as confidential and are properly protected by OPG Novosel and/or our trusted partners.

We process your personal data for compliance with legal obligations, where this is necessary for the performance of a contract to which the data subject is party, or in order to take action at the request of the data subject prior to entering into a contract or for the purposes of legitimate interests, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require the protection of personal data.

WHAT DELEGATED DIRECTIVE FROM YOU?

When a user engages in certain activities on the website www.opgnovosel.hr such as searching for products we offer, subscribing to the Newsletter, buying or sending inquiries, OPG Novosel may request the user to provide certain additional personal data. In this case, before providing personal data, the user is obliged to study this Privacy Policy and agree to their application in relation to additional data.

Depending on the type of activity, some of the requested data are defined as mandatory and some as voluntary. If the user does not want to provide mandatory data for the activity that requires them, they will not be allowed to participate in this activity.

OPG Novosel collects and uses personal data to enable users to use activities through the website www.opgnovosel.hr, improved the operation of the website www.opgnovosel.hr, created a database of users or customers for the purpose of improving the service and/or marketing and improved advertising and promotional activities. Also, personal data can be used to resolve complaints, solve problems related to the delivery of purchased products, carry out other administrative tasks and establish contact with users.

Below we set out in detail the types of personal data, the purposes for collecting and using them, which OPG Novosel collects and processes during the performance of our regular obligations:

From subscribers to our Newsletter, for the purpose of informing about our new products and the benefits you can achieve, we collect information such as an e-mail address.

When you want to become our registered user, we collect your name, surname, e-mail address.

In many cases, you want to ask us something, and for this purpose we collect your e-mail address, first name, last name, phone. The theme of the message as well as the content of the same depends on what you want to ask us.

In case of purchase, we will collect information such as your name, surname, e-mail address, telephone, address for delivery purposes, payment information. For example, when you make a purchase through www.opgnovosel.hr, as the case may be, we will ask you to provide certain personal data that are necessary for the proper processing of your purchase. This situation will happen especially if, with the purchase of our products, you decide to use one of the services, such as delivery. Also, in order to process the order and ensure that personal and financial information is accurate, we use trusted third-party payment systems to ensure that your payment is secure and that your data is not used for fraud. If you want to pay for a selected product online, the controller will request payment-related information, including a credit or debit card number, card expiry date, CVV number, as well as a billing address. In order to ensure that the products and services you purchase from us are delivered to the correct address, we share your personal data required to provide certain services with trusted external partners (e.g. your name, delivery address and the delivery messages you have provided – such as the time of day you want to receive delivery).

If you request a return of the product or are not satisfied with the service, etc., we will collect additional information contained in the Disclaimer (name, surname, address, IBAN, phone number, e-mail address). The data you provide to us will only be used for this purpose. In certain cases, we will use the services of other legal entities to which we entrust your data only to the extent that this will be necessary to resolve your case.

In the exercise of their scope of work, the following persons may have access to personal data: legal persons involved in the performance of legal relations with users such as IT support and other companies associated with OPG Novosel, such as companies whose payment systems are used on our website (e.g. CorvusPay), companies that deliver on our behalf and for our account, public bodies that require the delivery of personal data in accordance with regulations binding OPG Novosel, on which OPG Novosel keeps prescribed records of processing activities.

WHAT HAVE YOUR PERSONAL DATA?

We keep the personal information we collect about you in a secure environment. Your personal information is protected from unauthorized access, disclosure, use, alteration or destruction by any organization or individual.

Processed data is stored in our premises and IT systems, but sometimes we store data on the servers of our trusted service providers (trusted service provider).

OPG Novosel will ensure that personal data is kept in a secure place (which includes reasonable administrative, technical and physical protection to prevent unauthorized use, access, disclosure, copying or modification of personal data), which can only be accessed by authorized persons.

The collected data for the purposes set forth in this Privacy Policy will be stored only for as long as necessary to fulfill the stated purposes. Your personal data will not be kept in a form that allows you to be identified for longer than OPG Novosel reasonably considers necessary to achieve the purpose for which they were collected or processed. OPG Novosel will keep certain personal data for a period prescribed by law or regulation obliging OPG Novosel to keep the data. For example, we keep information related to the exercise of your rights such as the right to be forgotten permanently; data related to the consumer's complaint 1 year from the receipt of the complaint, etc.

In case you have given us your consent, we will process your personal data until the withdrawal of your consent. If you declare a justified objection to the processing of personal data based on a legitimate interest, we will not process your personal data in the future.

In addition to all the above, it is important to highlight the following: During the audit, we will keep in mind that after 1 year from when you have told us which cookies you accept and/or have given your consent, and renew it, and if a judicial, administrative or extrajudicial procedure has been initiated, personal data may be stored until the end of such a procedure, including a possible period for lodging legal remedies. OPG Novosel will keep certain personal data for a period prescribed by law or regulation that obliges the controller to keep the data.

KOLAČIĆI (“COOKIES”) AND MONITORING INTERNET ACTIVITIES

We use cookies to collect information about you and store your selected settings online. Cookies are text files that contain small amounts of information that are downloaded to your device when you visit a website. When you visit the site again, cookies are returned to the corresponding website. This is useful because such a website allows you to recognize your device. For more information about cookies, visit www.allaboutcookies.org.

We use the following categories of cookies on our website:

Category 1: Strictly necessary session cookies

These cookies are necessary to allow you to move around the site and use its features. Without these cookies, the services you have requested cannot be provided to you.

Category 2: Persistent cookies

These cookies remember your choices. Such data can then be used to provide you with an experience that is more appropriate to your choices and to visit a site that is more adapted to your needs and habits. The information collected by these cookies may be in an anonymous form and these cookies cannot track your browsing activity on other websites.

Category 3: Third-party cookies

Google Analytics - website visit analysis and content improvement service

These cookies collect information about how users use the site. For example, we use these cookies to help us understand how users come to the Site, browse or use the Site, and to highlight details that we can improve such as navigation and user experience. These cookies collect all information in an aggregated manner and therefore such information is anonymous.

If you want to delete any cookies that are already on your computer, on the Internet browser, in the help and support section, look for instructions for finding the file or directory that stores cookies. Please note that by deleting cookies (or disabling future cookies), you may not be able to access certain parts or features of the site.

NEWSLETTER AND USE OF MARKETING PERSONAL DATA

If the user wants to receive information about our offer by e-mail, it is necessary to log in to the Newsletter. When filling in the application form, you must fill in the ticked boxes and enter the email address to which you wish to receive the Newsletter. At any time, the user can unsubscribe to our Newsletter in accordance with the instructions they will receive by e-mail after logging in, as well as on every Newsletter. All Registered Users www.opgnovosel.hr, can log in or unsubscribe from the Newsletter at any time in their profile.

For the delivery of Newsletters, www.opgnovosel.hr may use the technical services of external business partners. In this case, Roginić d.o.o. only provides them with an e-mail address for processing, which the user has signed up to receive Newsletter. We also ensure that the selected business partner uses it only and only for the delivery of our Newsletters, during the period when the user is logged in to it, and may not use it for other purposes.

Roginić d.o.o. will not share user contact information given for logging in to the Newsletter with third parties, except in the case and under the conditions stated in the previous chapter. Also, if the user did not sign up to receive www.opgnovosel.hr Newsletters, as a customer or user, can only receive from us a message related to an order, payment or activities that they have personally initiated. In addition, www.opgnovosel.hr will provide the user's e-mail address with information about changes related to our business and the relationship with the client, the customer as a user of our services.

LIMITATION OF LIABILITY

Although we take available technical and organizational measures to prevent unauthorized disclosure of your personal information, we cannot guarantee that some of the personal information we collect will never be accidentally disclosed, contrary to the provisions of this Privacy Policy. To the maximum extent permitted by law, we exclude liability for damage caused to users or third parties by accidental disclosure of personal data.