- All received orders will be delivered until the Feast of All Saints
PERSONALISED WORKINGS AND FRESH FLOWS
Our offer is made up of personalized flower work and freshly cut flowers.
The right to terminate the contract unilaterally without giving reasons shall not apply to:
For products meeting the above conditions Refund due to customer's change of mind is not possible.
These exceptions do not restrict the right to complain; if the product has a defect, arrives damaged or is not made according to the agreed specifications.
QUALITY AND DEVELOPMENT OF PRODUCT
Every work of OPG Novosel is made by hand, using natural materials. Due to handmade and seasonal availability of flowers are possible minor differences in shades, flower size and layout compared to photo, while preserving the agreed features, style and overall appearance of the product.
Natural aging, gradual fading and flower veining are not a disadvantage if they are in line with its nature, usual durability and product description.
Damage resulting from improper handling, inadequate storage or non-compliance with maintenance instructions after takeover is not in itself a defect for which the seller is liable.
PURPOSE OF IMPLEMENTING OR NON-EDOSTATIC
Because Handmade and seasonal availability of flowers, there may be minor differences in shades, flower size and layout compared to the photo. If a particular type of flower is not available, we will replace it the most similar available, while preserving the agreed features, colours, style and overall appearance of the product. Each work is unique and does not have to be completely identical to the photo.
If the product arrives damaged, has a defect or significantly deviates from the agreed specifications, please contact us within 24 hours of downloading, to determine the condition of the product as soon as possible.
When applying, please specify:
Please save the product and packaging until further action is agreed.
You can send your application to info@opgnovosel.hr or contact us by call or message on +385 92 2879 871.
The customer who is a consumer is obliged to report the defect within two months of the date on which he discovered it. Application for registration within 24 hours and submission of photos does not restrict the legal rights of the buyer. If you cannot provide photos, contact us to agree on another way to determine the condition of the product.
REQUIREMENTS
We will consider each complaint according to the condition of the product, agreed specifications and delivery circumstances.
The necessary costs of returning the product in case of a justified complaint are borne by OPG Novosel. Before sending, contact us to agree on return or pick-up and packing instructions.
The product is needed carefully pack and protect against movement, pressure and additional damage during transport. If possible, use original packaging and protective material.
If additional damages occur upon recovery, we will determine their cause and possible liability for them. Such damage does not in itself exclude the rights of the buyer due to the initially reported defect.
The necessary costs of returning the product in case of a justified complaint are borne by OPG Novosel. Before sending the product, please let us know about the return or takeover arrangements.
If the right to a refund is exercised, we return it by the same means of payment, unless we expressly agree otherwise, at no additional cost to the customer.
SUBMISSION OF WRITTEN APPLICATION
You can file a written complaint:
To report a problem and make an agreement, you can contact us and by call or message on +385 92 2879 871.
We will confirm receipt of the written complaint without delay and deliver a written reply no later than 15 days after receipt. Complaints related to fresh flowers will be considered as soon as possible due to its short durability and we will arrange an appropriate solution with the buyer.
